Refund Policy
This Refund Policy explains how refunds and cancellations work for NexEdu subscriptions.
No refunds
NexEdu AI Tutoring Ltd does not offer refunds under any circumstances. This includes (but is not limited to) unused time, partial months, early cancellation, accidental purchase, or changes of mind.
By subscribing and using NexEdu, you acknowledge and agree to this policy.
Cancellations
- Monthly plans: you may cancel at any time to prevent future renewals.
- Annual plans: you may cancel to prevent renewal at the end of the annual term.
- Important: cancellation stops future billing, but does not create a refund for any current paid period.
Access after cancellation
If you cancel a subscription, your access typically remains available until the end of the already-paid billing period.
- The daily tutoring allowance depends on the plan selected: up to 30 minutes or up to 60 minutes per child per day.
- Tutoring is available through 20:59 UK time and a new daily allowance begins at 00:00 UK time.
- AI-generated reports are produced after the daily allowance is completed or, where tutoring activity occurred, after the daily tutoring window closes.
Plan allowances
Subscription pricing, billing frequency and daily tutoring allowance depend on the plan selected. Current plan details are shown on the NexEdu Pricing page before purchase.
Chargebacks and disputes
If you believe a payment was made without your authorisation, contact us immediately at support@nexedu.net so we can help investigate.
Unauthorised payment claims may require additional verification. This policy does not limit any rights you may have under applicable law.
Questions
If you have any questions about this Refund Policy, contact: support@nexedu.net