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NexEdu
KS1–KS3 learning · Ages 5–14

Refund & Cancellation Policy

This policy explains NexEdu's general refund approach, how to stop future subscription renewals and how statutory consumer rights are treated.

Refunds and statutory rights

Except where applicable law requires otherwise, subscription payments are generally non-refundable once processed. This may include unused time, partial billing periods, early cancellation or a change of mind.

Nothing in this policy excludes or restricts any statutory cancellation, refund or other consumer right or remedy. UK consumer law provides cancellation rights for many distance contracts, with different rules depending on the nature of the contract and whether a service or digital content has started during a cancellation period. NexEdu will honour any cancellation, refund or other remedy required by applicable law.

If you believe a statutory cancellation or refund right applies, contact support@nexedu.net with the account email and payment date so the request can be reviewed.

Cancelling future renewals

  • Monthly plans: you may cancel to prevent the next monthly renewal.
  • Annual plans: you may cancel to prevent the next annual renewal.
  • Important: cancelling a future renewal is separate from any statutory cancellation or refund right that may apply.

Access after cancellation

Where you cancel only a future renewal, access normally remains available until the end of the already-paid billing period, unless applicable law or another agreed remedy requires different treatment.

  • The daily tutoring allowance depends on the plan selected: up to 30 minutes or up to 60 minutes per child per day.
  • Tutoring is available through 20:59 UK time and a new daily allowance begins at 00:00 UK time.
  • AI-generated reports are produced after the daily allowance is completed or, where tutoring activity occurred, after the daily tutoring window closes.

Plan allowances and billing

Subscription pricing, billing frequency and daily tutoring allowance depend on the plan selected. Current plan details are shown on the NexEdu Pricing page before purchase.

Payment disputes

If you believe a payment was made without your authorisation, contact us promptly at support@nexedu.net so we can help investigate.

Unauthorised payment claims may require additional verification. This policy does not limit any rights you may have under applicable law.

Questions or cancellation requests

For questions about this policy or to raise a statutory cancellation or refund request, contact support@nexedu.net.