Friendly support for parents and learners

Contact NexEdu Support

Need help with your account, subscription, daily session allowance, or anything else? We’re here to help.

Email support

The fastest way to reach us is by email:

support@nexedu.net Or call us on +44 208 088 9991.

Typical response time: within 1-2 hours
Please include: your parent email, your child profile name (if relevant), and a short description of the issue
Tip: screenshots help us resolve issues faster

Daily tutoring time: Starter includes up to 30 minutes per child; Monthly 60 and Yearly 60 include up to 60 minutes. Tutoring is available through 20:59 UK time and a new allowance begins at 00:00 UK time.
Reports: sent when the full daily allowance is completed, or after the daily tutoring window closes when some tutoring time was used
Plans: £9.99/month for up to 30 minutes per day, or £19.99/month and £149.99/year for up to 60 minutes per day
Payments: secure card payments via third-party processors (e.g., Stripe)
Cancellations: monthly subscriptions can be cancelled to stop future renewals

Prefer to read policies? See our FAQ, Terms, and Privacy Policy.