Friendly support for parents and learners
Contact NexEdu Support
Need help with your account, subscription, daily session allowance, or anything else? We’re here to help.
Email support
The fastest way to reach us is by email:
support@nexedu.net Or call us on +44 208 088 9991.
- Typical response time: within 24–48 hours
- Please include: your parent email, your child profile name (if relevant), and a short description of the issue
- Tip: screenshots help us resolve issues faster
Quick help
- Daily tutoring time: 30 minutes per child, resets at 12:00am UK time
- Reports: AI-generated report provided at the end of a completed session
- Free trial: 5-minute trial may be available for new users
- Payments: secure card payments via third-party processors (e.g., Stripe)
- Cancellations: monthly subscriptions can be cancelled to stop future renewals
Prefer to read policies? See our FAQ, Terms, and Privacy Policy.
Company details
- Business name: NexEdu AI Tutoring Ltd
- Location: London, United Kingdom