Contact NexEdu Support
Need help with your account, subscription, daily session allowance, or anything else? We’re here to help.
Email support
The fastest way to reach us is by email:
support@nexedu.net Or call us on +44 208 088 9991.
- Typical response time: within 24–48 hours
- Please include: your parent email, your child profile name (if relevant), and a short description of the issue
- Tip: screenshots help us resolve issues faster
Quick help
- Daily tutoring time: 30 minutes per child, resets at 12:00am UK time
- Reports: AI-generated report provided at the end of a completed session
- Free trial: 5-minute trial may be available for new users
- Payments: secure card payments via third-party processors (e.g., Stripe)
- Cancellations: monthly subscriptions can be cancelled to stop future renewals
Prefer to read policies? See our FAQ, Terms, and Privacy Policy.
Company details
- Business name: NexEdu AI Tutoring Ltd
- Location: London, United Kingdom